Mango Voice
Mango Voice is an AI voice platform built specifically for healthcare practices, combining smart call routing, AI call transcription and summaries, and an AI receptionist so no patient call goes unanswered.
Description
Mango Voice and Jane work together so your phone platform and patient records are connected on every call. Features like Contact Sync and Call Pop work together to show you exactly who is calling the moment the phone rings, surfacing details including name, date of birth, patient number, and appointment history before anyone picks up. Your team has everything they need before they say hello.
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Features & Benefits
Instant Patient Recognition
When a patient calls, a call pop surfaces their name, date of birth, patient number, and appointment history automatically. Every call starts from a place of familiarity, not catch-up.
Appointment Context at a Glance
See whether the caller has an upcoming visit or has not been in for a while, right from the call screen. Your front desk can handle rebooking or confirmations naturally during the call rather than as a separate follow-up.
Patient File Link
Jump directly to a patient's profile in Jane from the call screen before you even answer. Every conversation starts with the full picture.
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Testimonials
FAQ
Mango Voice is an AI voice platform built specifically for healthcare practices. It brings together calls, AI call intelligence, and an AI receptionist to help practices answer every call, capture every conversation, and give patients a better experience.
Mango Voice is built with HIPAA compliance in mind and designed with the security requirements of healthcare providers at the center. We provide the necessary technical safeguards to help your practice maintain compliance, including secure data encryption and the ability to sign a Business Associate Agreement (BAA).
The integration connects your phone platform directly to your Jane account. When a patient calls, Contact Sync identifies the caller and Call Pop surfaces their details including name, date of birth, patient number, and appointment history before anyone picks up. Your team can jump to the patient's full profile in Jane with one click and call any patient directly from inside Jane without manual dialing. Every call stays connected to the right patient record automatically.
Your phones arrive pre-configured and ready to go. Wait to plug them in until your custom onboarding session so our team can walk you through activation, training, and call flow setup all at once. Your IT company can be involved if you prefer, but it is not required.
Yes! Mango Voice runs on 99.99% uptime across seven data centers spread across the country. If one goes down, your phones keep working.
Yes. Number porting typically takes two to four weeks. Our team walks you through the process so nothing gets missed during the transition.
Most practices are fully up and running within 30 days. That includes phones arriving, being set up, and numbers porting over.
Mango Voice includes over 100 features across calling, texting, fax, and AI. That includes call recording, voicemail transcription, auto-attendant, analytics, mobile app access, and AI-powered call summaries, among others.
